Privacy Policy

1. Handling of Personal Information

In the business operated by our consultation office, we will strive to appropriately acquire, use, and provide personal information after fully considering the importance of protecting the personal information of our customers.

In addition, we will not acquire sensitive personal information without the consent of the individual.

2. Use of Personal Information

In the marriage partner introduction service business and other businesses operated by our consultation office, we will not handle personal information beyond the scope necessary to achieve the specified purpose of use (unintended use). In addition, we will create internal regulations to prevent unintended use and strive to supervise employees to ensure that they comply with the internal regulations.

3. Purpose of Use of Personal Information

In the marriage partner introduction service business and each business of our consultation office, we will use personal information for the following purposes:

- To verify identity and create a profile at the time of the membership contract.

- To provide services for the fulfillment of the contract, such as services for marriage and counseling.

- To register with the system of the federation to which our consultation office belongs and to introduce partners through the system.

- To contact you about events and parties related to the service.

4. Joint Use of Personal Information

Our consultation office will jointly use personal information among the business operator that operates the federation system, our consultation office, and other business operators that use the federation system for the purpose of introducing partners in the federation system of the federation to which we belong.

① Items of personal information to be jointly used

Before the arranged meeting is established: For the items of personal information to be jointly used, please check the profile sheet you fill out or the profile input screen of the system. Among the personal information items entered on the profile sheet and the profile screen of the system, the following information will be jointly used at the following times:

After the arranged meeting is established: Items with the surname added to the preceding paragraph

After the relationship is established: Items with the first name, phone number, and email address added to the preceding paragraph

② Scope of joint use

Before the arranged meeting is established: The federation/federation system to which our consultation office belongs, the business operators that use each system, and the opposite-sex members who are active using each system

After the arranged meeting is established: The surname in ① of the preceding paragraph will be shared between the business operators and members who will have the arranged meeting.

After the relationship is established: The first name, phone number, and email address in ① of the preceding paragraph will be shared between the members who are in a relationship and between the business operators of the members.

③ Purpose of joint use

Before the arranged meeting is established: Purpose of use between business operators: To provide services such as introduction to members and counseling. Purpose of use between members: To select a partner for an arranged meeting and to confirm the partner when an application is received.

After the arranged meeting is established: To conduct the arranged meeting for both business operators and members.

After the relationship is established: To continue the relationship for both business operators and members.

④ Person responsible for the management of personal information to be jointly used

Personal Information Protection Manager: Lisa Yin

⑤ Method of acquiring personal information to be jointly used

Acquired by the business operator from the member by filling out a form or by direct input to the system.

⑥ Responsibility for handling personal information

Duo Melody is responsible for the personal information that is jointly used. For the address and representative of our consultation office, please see '10. Inquiries about Personal Information'.

5. Provision of Personal Information to Third Parties

We will not provide personal information acquired from customers to third parties except in the following cases:

- When we have obtained the consent of the customer.

- When it is stipulated by law.

- When it is necessary to protect life, body, or property and it is difficult to obtain the consent of the individual.

- When it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children and it is difficult to obtain the consent of the individual.

- When it is necessary to cooperate with a national agency, a local government, or a person entrusted by them in carrying out the affairs stipulated by laws and regulations, and obtaining the consent of the individual is likely to hinder the execution of the affairs.

6. Security Control Measures for Personal Information

Our consultation office will take the following security control measures against risks such as leakage, loss, or damage of personal information so that you can provide personal information with peace of mind.

① Formulation of personal information protection guidelines

To ensure the proper handling of personal information, we have formulated these guidelines (personal information protection guidelines) regarding 'compliance with related laws and guidelines' and 'contact for questions and complaints'.

② Development of discipline regarding the handling of personal information

We have established basic handling methods for acquiring, using, and storing personal information.

③ Organizational security control measures

The person in charge confirms that personal information is handled in accordance with the established handling methods, and if there are employees, a reporting and communication system from the employees to the person in charge is in place.

④ Human security control measures

We provide regular training to employees on matters to be noted regarding the handling of personal information. Matters concerning the confidentiality of personal information are described in the rules of employment.

⑤ Physical security control measures

We have implemented measures to prevent employees who are authorized to handle personal information and anyone other than the individual from easily viewing personal information.

We take measures to prevent the theft or loss of equipment, electronic media, and documents that handle personal information, and when carrying such equipment, electronic media, etc., including moving within the office, we take measures to ensure that personal information is not easily revealed.

⑥ Technical security control measures

We clarify the equipment that can handle personal information and the employees who handle such equipment, and prevent unnecessary access to personal information.

We have introduced a mechanism to protect the information system that handles personal information from unauthorized access from the outside or from fraudulent software.

⑦ Grasp of the external environment and consignment of handling of personal information in foreign countries

Our consultation office does not store personal information overseas, but if we do, we will implement security control measures after grasping the system for the protection of personal information in the country where the personal information is stored.

7. Disclosure, Correction, and Suspension of Use of Personal Information

If there is a request from a customer for disclosure, correction, suspension of use, deletion, etc. of personal information, our consultation office will take prompt and appropriate action. In addition, if there is a complaint that personal information used at our consultation office is illegally provided to a third party and it is true, we will stop providing it to the third party without delay.

8. Compliance with Laws and Regulations Regarding Personal Information

As a company that handles important personal information, we will comply with laws and regulations regarding the handling of personal information, guidelines and other norms prepared by each competent authority based on the Personal Information Protection Law.

9. Continuous Improvement of the Handling of Personal Information

In order to use personal information appropriately and to thoroughly protect it, we will continuously review and improve its appropriate use.

10. Inquiries about Personal Information

If you have any complaints or inquiries regarding the handling of personal information at our consultation office, please contact the following complaint and inquiry desk for personal information, and we will respond promptly and appropriately.